Carol Trostle
Trostle & Associates Ltd.

Company Description

Trostle and Associates, LTD is a business consulting firm offering a complete range of consulting and training services to call and contact centers. The company is a recognized authority on contact center operations and customer service functions. The group includes a consulting staff of 4 and strategic partnerships with experts in their fields nationwide.

Carol V. Trostle founded Trostle & Associates, LTD. in 1997 to serve the business community by providing new solutions to the Teleservice, customer contact and call center industry. With over twenty-five years of experience in this rapidly growing sector, she recognized the need for incorporating state-of-the-art technology with best-practice business solutions to increase her clients’ productivity and profitability. Her goal was, and still is, to improve performance.

She is a recognized author, who publishes monthly articles in CallCenterMagazine.com. Her typical engagements include extensive operations with customer contact, incoming and outgoing call center operations, benchmarking data internally and/or externally, and redesigning operations, practices and roles. She has been successful in providing a dual focus on employee retention and motivation coupled with efficient business practice and customer satisfaction. Today, combining state-of-the-art technology with best-practice business solutions against a backdrop of increasingly sophisticated customer expectations is ever more challenging—and Trostle and Associates has the vision and expertise to recommend and implement customer contact solutions that really work.

Carol’s proven methodology for building and implementing customer contact solutions addresses four key areas: people, customers, operations, and technology. Underpinning all these areas is a rigorous focus on quality, with a keen eye to ensuring return on investment.

The Business of Leadership (TM) offered by Trostle & Associates is a two-course training program developed to provide organizations a practical and reliable means to advance individual contributors to supervisory and management positions.